Customer Help

CUSTOMER SERVICE HOURS

Online Customer Service hours are between 10am to 5pm (AEST), Monday to Friday on +61 2 66 857 595 or send us an email to info@divinegoddess.com

ORDER PROCESSING AND DELIVERY

Divine Goddess Yoga Products orders are fulfilled via Australia Post Parcel or alternative shipping carrier within 2-3 business days of the date the order was processed (payment taken).

It may take up to 2 working days for an order to be processed from the time of placement.

Shipment notification will be sent as soon as your order is despatched.
You can then check the status of your delivery via the Track My Order page.

FREE DELIVERY ON ALL AU ORDERS OVER $149

Free delivery on all orders over $149 to Australian addresses. Deliveries to WA, NT and TAS may take longer if there are unexpected stock or delivery issues.

AU DELIVERY FOR AU ORDER UNDER $149

Delivery is by AusPost, dependent on weight and destination. Please enter your State and Postcode on the shopping bag page to view delivery cost. Deliveries to WA, NT and TAS may take longer if there are unexpected stock or delivery issues.

INTERNATIONAL DELIVERY

Delivery is by Australia Post or alternative carrier, depending on weight and destination. Delivery cost can be checked by entering Country, State and Postcode on the checkout page.

Pictures are used for illustration purposes only - Not all pictures used are an exact representation of the product listed.

All care is taken to ensure that pricing is current and accurate at time of upload, however we take no responsibility for typographical errors

Any incorrect pricing will be immediately corrected upon notification to Divine Goddess Yoga Products

PRICES

Prices on the Website do not always reflect in store pricing and in some cases are only available online. Web prices and 'Exclusive Web Deals' are separate and independent of Divine Goddess Store prices.

PAYMENT METHODS

Divine Goddess Yoga Products accepts payment via Paypal and all major credit cards including VISA, MASTERCARD and BANKCARD. Unfortunately we cannot accept COD (Cash on Delivery), money orders, cheques or direct deposits unless a special arrangement has been made.

ONLINE ORDER CONDITIONS

Due to sanitary and hygiene practices, we are unable to offer returns for jewellery. All jewellery sales are final.

We always want to make sure you are happy with your online purchase. If you wish to return or exchange an item, we will be happy to help. Please refer to the conditions below.

Please retain your original receipt, as you will need this as a proof of purchase to obtain a refund, credit or repair. As we email receipts, we should have copy so if you can not seem to find your copy, please let us know.

If your purchased item is faulty or not as you expected, please contact the Divine Goddess team at info@divinegoddess.com and our team will guide you through the process of sending the item(s) back so the goods can be returned for repair or exchange.

REFUNDS

In order to accept a refund, items need to be returned in original condition, unaltered, unwashed and with original tags.

Gift cards can not be returned and are valid for 2 years and apply to online purchases only .

Please note: We will endeavour to process every return as soon as possible, however, refunds can take up to 10 working days to show up on your bank or credit card statement. This is a condition of the financial institutions involved.

EXCHANGE

Customers are entitled to a 21 day exchange period* on most products.
*21 days from receiving the product.

A faulty product can be exchanged or returned for credit.

Please note: When exchanging goods, items need to be returned in original condition, unaltered, unwashed and with tags included. We are only able to exchange or refund if the product is unused and in a saleable condition.
If you are exchanging a product that is not faulty – the postage will be your responsibility.

CANCELLATIONS

Cancellations must be made within 24 hours of submitting your order .
After 24 hours a cancellation fee of 10% of the order or a maximum of $50 will apply. If delivery has been made, the customer must return the product, at his or her own expense, and the refund will be made upon Divine Goddess receiving the return product, in its original packaging, in good condition and with the original receipt.

SECURITY POLICY

When purchasing from Divine Goddess your financial details are passed through a secure server using at least 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre at info@divinegoddess.com