Customer Help 


CUSTOMER SERVICE HOURS


Online Customer Service hours are between 10am to 5pm (AEST), Monday to Friday on +61 2 66 857 595 or send us an email to info@divinegoddess.net.

ORDER PROCESSING AND DELIVERY

Divine Goddess Yoga Products orders are fulfilled via Australia Post Parcel within 10 days of the date the order was Processed (payment taken). It may take up to 2 working days for an order to be Processed from the time of placement.

FREE DELIVERY ON ALL AU ORDERS OVER $99

Free delivery on all orders over $99 to Australian addresses. Deliveries to WA, NT and TAS may take longer if there are unexpected stock or delivery issues. 

 AU DELIVERY FOR AU ORDER UNDER $99

Delivery is by AusPost, dependent on weight and destination. Please enter your State and Postcode on the shopping bag page to view delivery cost. Deliveries to WA, NT and TAS may take longer if there are unexpected stock or delivery issues. 

 INTERNATIONAL DELIVERY

Delivery is by AusPost, dependent on weight and destination. Please enter your Country, State and Postcode on the shopping bag page to view delivery cost. 

PICTURES & CONTENT

Pictures are used for illustration purposes only - Not all pictures used are an exact representation of the product listed.

All care is taken to ensure that pricing is current and accurate at time of upload, however we take no responsibility for typographical errors

Any incorrect pricing will be immediately corrected upon notification to Divine Goddess Yoga Products

PRICES

Prices on the Website do not always reflect in store pricing and in some cases are only available online. Web prices and 'Exclusive Web Deals' are separate and independent of Divine Goddess Store prices.

PAYMENT METHODS

Divine Goddess Yoga Products accepts payment via Paypal and all major credit cards including VISA, MASTERCARD and BANKCARD. Unfortunately we cannot accept COD (Cash on Delivery), money orders, cheques or direct deposits unless a special arrangement has been made.

ONLINE ORDER CONDITIONS

Please retain your original receipt, as you will need this as proof of purchase to obtain a refund, credit or repair. Our suppliers will not accept returns or repairs without the original  receipt. You can choose between a refund, exchange or credit where goods are faulty, wrongly described online or don't do what they are supposed to do. If your item purchased is deemed faulty, please contact the Divine Goddess team at susieq@divinegoddess.com.au to organise for a return envelope to be sent to you in which the goods can be returned for repair or exchange, depending on type of return. 

REFUNDS

Please choose carefully as we do not give refunds simply because you changed your mind or make a wrong decision. However we want you to be happy with our product so call us and we will do our best to help. In the instance where a refund is granted, refunds will only be processed once the product has been received in good condition and approved by Divine Goddess. Please note: Refunds can take up to 10 working days to show up on your bank or credit card statement. This is a condition of the financial institutions involved.  

EXCHANGE

Customers are entitled to a 21 day exchange period on most products, a faulty product can be exchanged or returned for credit.

Please note: When exchanging goods you must return all of the componentry, with the original receipt, in as new condition and including all original packaging.
We are only able to exchange or refund if the product is unused and in a saleable condition. If you are exchanging a product that is not faulty – the postage will be your responsibility.
 
CANCELLATIONS

Cancellations must be made within 24 hours of submitting your order .

After 24 hours a cancellation fee of 10% of the order or a maximum of $50 will apply. If delivery has been made, the customer must return the product, at his or her own expense, and the refund will be made upon Divine Goddess receiving the return product, in its original packaging, in good condition and with the original receipt.

Please note: Refunds can take up to 10 working days to show up on your bank or credit card statement. This is a condition of the financial institutions involved

SECURITY POLICY

When purchasing from Divine Goddess your financial details are passed through a secure server using at least 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre on +61 2 66 857 595.