Returns and exchanges

ONLINE ORDER CONDITIONS

Due to sanitary and hygiene practices, we are unable to offer returns for jewellery. All jewellery sales are final. 

We always want to make sure you are happy with your online purchase. If you wish to return or exchange an item, we will be happy to help. Please refer to the conditions below.

Please retain your original receipt, as you will need this as a proof of purchase to obtain a refund, credit or repair. As we email receipts, we should have copy so if you can not seem to find your copy, please let us know.

If your purchased item is faulty or not as you expected, please contact the Divine Goddess team at info@divinegoddess.com and our team will guide you through the process of sending the item(s) back so the goods can be returned for repair or exchange.

REFUNDS

In order to accept a refund, items need to be returned in original condition, unaltered, unwashed and with original tags.

Gift cards can not be returned and are valid for 2 years and apply to online purchases only .

Please note: We will endeavour to process every return as soon as possible, however, refunds can take up to 10 working days to show up on your bank or credit card statement. This is a condition of the financial institutions involved.

EXCHANGE

Customers are entitled to a 30 day exchange period* on most products.
*30 days from receiving the product.

A faulty product can be exchanged or returned for credit.

Please note: When exchanging goods, items need to be returned in original condition, unaltered, unwashed and with tags included. We are only able to exchange or refund if the product is unused and in a saleable condition.
If you are exchanging a product that is not faulty – the postage will be your responsibility.

CANCELLATIONS

Cancellations must be made within 24 hours of submitting your order .
After 24 hours a cancellation fee of 10% of the order or a maximum of $50 will apply. If delivery has been made, the customer must return the product, at his or her own expense, and the refund will be made upon Divine Goddess receiving the return product, in its original packaging, in good condition and with the original receipt.