ONLINE ORDER CONDITIONS

Please retain your original receipt, as you will need this as proof of purchase to obtain a refund, credit or repair.
Our suppliers will not accept returns or repairs without the original receipt.
You can choose between a refund, exchange or credit where goods are faulty, wrongly described online or don't do what they are supposed to do.

If your item purchased is deemed faulty, please contact the Divine Goddess team at divine.goddess.service@gmail.com and send the item back so the goods can be returned for repair or exchange, depending on type of return and postage will be refunded to you.

REFUNDS

Please choose carefully as we do not give refunds simply because you changed your mind or make a wrong decision.
However we want you to be happy with our product so call us and we will do our best to help.
In the instance where a refund is granted, refunds will only be processed once the product has been received in good condition and approved by Divine Goddess.

Please note: Refunds can take up to 10 working days to show up on your bank or credit card statement. This is a condition of the financial institutions involved.

EXCHANGE

Customers are entitled to a 21 day exchange period on most products, a faulty product can be exchanged or returned for credit.

Please note: When exchanging goods you must return all of the componentry, with the original receipt, in as new condition and including all original packaging.
We are only able to exchange or refund if the product is unused and in a saleable condition.
If you are exchanging a product that is not faulty – the postage will be your responsibility.

CANCELLATIONS

Cancellations must be made within 24 hours of submitting your order .
After 24 hours a cancellation fee of 10% of the order or a maximum of $50 will apply.
If delivery has been made, the customer must return the product, at his or her own expense, and the refund will be made upon Divine Goddess receiving the return product, in its original packaging, in good condition and with the original receipt.

Please note: Refunds can take up to 10 working days to show up on your bank or credit card statement. This is a condition of the financial institutions involved